Knowledge management
Information work
Data workers
Knowledge workers
Office automation systems (OAS)
Document imaging systems
Jukebox
Index server
Knowledge work systems (KWS)
Computer-aided design (CAD)
Virtual reality systems
Investment workstation
Groupware
Artificial intelligence
Expert system
Knowledge base
Rule-based expert system
Rule base
Semantic nets
Frames
AI shell
Inference engine
Forward chaining
Backward chaining
Knowledge engineer
Case-based reasoning (CBR)
Neural network
Fuzzy logic
Genetic algorithms
12.1 Knowledge Management in the Organization
Information Systems and Knowledge Management
Knowledge Work and Productivity
12.2 Information and Knowledge Work Systems
Distributing Knowledge: Office Information Systems
Creating Knowledge: Knowledge Work Systems
Sharing Knowledge: Group Collaboration Systems
12.3 Artificial Intelligence
What is Artificial Intelligence?
Why Business is Interested in Artificial Intelligence
Capturing Knowledge: Expert Systems
Organizational Intelligence: Case-Based Reasoning
12.4 Other Intelligent Techniques
Neural Networks
Fuzzy Logic
Genetic Algorithms
A very complete source of information on Computer-Aided Design (CAD) is sponsored by the Computer Information Centre in England.
There is a good deal of information on Virtual Reality Systems at the Human Interface Technology Laboratory at the University of Washington.
An article all about Matsushita Electric Works' Virtual Kitchen (described on page 375 in the textbook) appeared in the Wired Electronic Magazine.
Hong Kong's new Chek Lap Kok airport is discussed in the Window on Technology on page 376 in the textbook.
Ernst & Young is using groupware to facilitate communication in its international operations. (See page 378.)
The Howmet Corporation is using groupware for information sharing among sales and production units. (See page 378.)
Countrywide Funding Corporation, a subsidiary of Countrywide Credit Industries is discussed on page 385.
The Case-Based Reasoning Group is part of the Department of Computer Science at the University of Massachusetts at Amherst.
A short tutorial with examples on Fuzzy Rule-Based systems is the interesting titled Everything You've Always Wanted to know About Designing Fuzzy Logic Machines But Were Afraid to Ask.
More information on Neural Networks, Fuzzy Logic, and Genetic Algorithms may be found at Links to Neural Network and Machine Learning Resources from the BYU Neural Networks and Machine Learning Laboratory and Artificial Intelligence-Related Frequently Asked Questions (FAQs) at Carnegie Mellon University.
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