Information systems plan
Enterprise analysis
Critical success factors (CSFs)
Automation
Rationalization of procedures
Business process
Business reengineering
Paradigm shift
Workflow management
Systems development
Systems analysis
Feasibility study
Technical feasibility
Economic feasibility
Operational feasibility
Information requirements
Systems design
Logical design
Physical design
Programming
Testing
Unit testing
System testing
Acceptance testing
Test plan
Conversion
Parallel strategy
Direct cutover
Pilot study
Phased approach
Conversion plan
Documentation
Production
Maintenance
Implementation
Change agent
User-designer communications gap
External integration tools
Counterimplementation
Internal integration tools
Formal planning and control tools
Organizational impact analysis
Ergonomics
Sociotechnical design
Capital budgeting
Tangible benefits
Intangible benefits
Cost-benefit ratio
Present value
Net present value
Portfolio analysis
Scoring models
10.1 Systems as Planned Organizational Change
Linking Information Systems to the Business Plan
Establishing Organizational Information Requirements
Systems Development and Organizational Change
Business Reengineering
10.2 Overview of Systems Development
Systems Analysis
Systems Design
Completing the Systems Development Process
10.3 Systems Implementation: Managing Change
Implementation Success and Failure
Managing Implementation
Designing for the Organization
10.4 Understanding the Business Value of Information Systems
Capital Budgeting Models
Nonfinancial and Strategic Considerations
The New Zealand Inland Revenue Department is discussed on pages 298-299 in the textbook.
Banc One Mortgage, a subsidiary of Bank One is discussed on pages 306-309 in the textbook.
J.P.Morgan & Co. is discussed in the Window on Technology on page 307 in the textbook.
The Trane Company is discussed in the Window on Technology on page 307 in the textbook.
RoweCom is discussed in the Window on Technology on page 307 in the textbook.
Europcar Interrent is discussed in the Window on Organizations on page 317 in the textbook.
Hoechst Celanese is discussed in the Window on Management on page 323 in the textbook.
There is a publication for Enterprise Reengineering. Also, don't forget the Website mentioned in Chapter 2 at the University of Texas that provides information on enterprise integration and modelling.
Information is available concerning Computer Aided Software Engineering (CASE). This site has links to many other sites dealing with specialized issues like design metrics and testing metrics.
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